Support

1 Contact

2 Store Accessibility

3 FAQs

4 Check my store credit

5 Postage

6 Returns

Contact

Brunswick

171a Sydney Rd, Brunswick 3056
+61472904367
brunswick@mutualmuse.net
Mon to Fri: 10-5 Sat: 11-5 Sun: 11-4

Northcote

282 High St, Northcote 3070
+61403117014
northcote@mutualmuse.net
Mon to Fri: 10-5 Sat: 11-5 Sun: 11-4

Castlemaine

12 Hargraves St, cnr Hargraves & Forest St, Castlemaine 3450
castlemaine@mutualmuse.net
Thur-Sun: 10-4

Accessibility

Staff are happy to assist with any access needs!

Brunswick

There is one step (around 17cm high) at the door plus another small 8cm lip at the door jam. It is a manual door with a large handle that opens inwards. Inside the store, there are wide aisles. The store is quite bright, and there is a small seating area near the change rooms. The change rooms measure 2.37m x 1.21m and have a wide bench for seating.

There is parking available out the front and on both sides of Sydney Road, subject to parking restrictions.

The 19 tram stops out the front and Jewell train station is a 400m walk.

Northcote

The front door is automatic and fully wheelchair/pram accessible. There is seating toward the front of the shop and in the back room near the change rooms. The change rooms measure 1.56m x 1.24m and have a wide stool for seating.

There is parking available out the front on High St as well as behind us on Mitchell St, subject to parking restrictions.

The 86 tram stops out front and Northcote train station is a 500m walk.

Castlemaine

The front door is a split manual door that opens inwards to 140cm wide. There are two 12 cm high steps.

Inside the store, the aisles are wide, and all racks are moveable. The store is light and bright, with plenty of natural light.

The change rooms measure 170cm wide and 130cm deep, and there is a small stool inside each one for seating.

There is on street parking available on Hargreaves and Forest St, and more comprehensive parking available at the IGA carpark across the road.

FAQ

Can I try on items listed online?

You can! Most items listed on our website are also in-store at our Brunswick or Northcote location. Please check the item listing for location.

What are your postage fees?

Australia: $10 flat rate - free on orders over $150.

New Zealand: $15 flat rate - free on orders over $200 (untracked).

via Australia Pos

Can I collect my order?

Yes! You are welcome to pick up your order from our Brunswick store, 7 days a week. Please select 'Pick-up' at checkout. We are limited on space so appreciate orders being picked up ASAP.

Can I return an item/s?

We accept returns on full-priced items if the following conditions are met:

The item/s is in the same condition as when purchased
The original Mutual Muse tag is still attached
The return is initiated within 7 days of receiving the item/s

Items are to be posted to us and we do not cover return postage. Alternatively, you can return the item in person to our Brunswick store. Refunds will be processed in full to your original payment method and may take 3-5 business days to process if you paid with Paypal or a Credit Card.

Sale items are non-refundable.

Can I use my store-credit to shop online?

Yes! To convert your in-store credit to an online voucher please email us with your full name and the amount to be converted.

Where do the items on your website come from?

We purchase everything on our website from our customers! Find out more about selling to us.

Questions about selling to us? Check out our selling to us FAQs.

Selling FAQs

Check my store credit

To check your store credit, log into your seller account.

Seller Account

Postage

We pop parcels in the post every weekday (except Public Holidays) and send via Australia Post. Delivery times vary depending on your location.

Australia: $10 flat rate - free on orders over $150.

New Zealand: $15 flat rate - free on orders over $200 (untracked).